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November 6, 2008 Dear Valued RightFax Customer, As a valued customer of Instant InfoSystems (IIS), I want to personally extend our utmost reassurance that the level of service, support and RightFax expertise that you have come to expect from IIS will not change as a result of this acquisition. As the largest Value Added Solution Provider for RightFax in the United States, Instant InfoSystems will continue to be your trusted partner for Enterprise Fax Management Solutions. We are working closely with Open Text and will continue to provide you with the latest RightFax technology and the superior service and support you have come to expect from us. We are very excited about the new opportunities this acquisition brings to all of us. With 17 years of innovation and experience, Open Text is focused on creating solutions that bridge multiple systems to help solve your toughest business and compliance challenges. These solutions will help customers lower costs and improve operations, important needs in today’s tough global economy. But most importantly, Open Text is committed to continuing the Captaris line of products under Open Text management. Captaris RightFax is now “Open Text Fax Server powered by RightFax.” While the name has changed, the technical superiority of this market leading product remains the same, as does our commitment to ensuring our RightFax customers receive the high level of service and support to which they have become accustomed. As your RightFax solution provider, it is our top priority to ensure the transition of the RightFax product from Captaris to Open Text has absolutely no impact on the deployment, service or support of your RightFax environment. Please view our short FAQ in which we endeavor to answer any questions you may have with regards to RightFax. Of course, if you have any questions or concerns about this development, I invite you to contact me directly. Sincerely, David Klein, CEO 
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