Instant InfoSystems provides a remote-assistance tool to expedite the resolution of issues for its customers under a valid support agreement. This tool will allow a member of our support team to view your desktop/server and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:
A member of our support team will talk with you first to determine the nature of the problem. If you are not in contact with a support representative, please call into Tech Support at (310)750-7209.

Step 1:
Once you are on the phone with a member of our support team, you will be directed back to this page to initiate the screen-sharing session. Click on the name of the support representative below and you will be directed to their meeting Lobby.

Step 2:
If you have not used LiveMeeting before, you are prompted to download a small virus-free plug-in.

Step 3:
With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.

Instant InfoSystems
2301 W. 190th St. Torrance, CA 90504
Phone: 310.750.7200 Fax: 310.750.7210
info@instantinfo.com

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