Captaris support for RightFax 8.7 ends on Nov. 1, 2007
If you have business critical applications that depend on RightFax 8.7, upgrade now. Support for RightFax 8.7 ends on November 1, 2007. Several upgrade scenarios are possible such as:

Install RightFax 9.3 on a RightFax 8.7 Server, an "in-place" upgrade
  (server must meet RightFax 9.3 server requirements).
Install RightFax 9.3 on a new server computer and migrate the data
  from a RightFax 8.7 Server.
Upgrade multiple RightFax 8.7 Servers to RightFax 9.3 and share a
  SQL database.

Note that the RightFax 9.3 upgrade is extremely complex, requiring skills in SQL, Active Directory and the new RightFax database structure. Instant InfoSystems has already successfully installed and migrated RightFax 8.7 and 9.0 systems for a number of our customers.

To know more contact Glen Kanzer at 310.750.7253 or email him at gkanzer@instantinfo.com


RightFax 9.3 Feature Highlights
RightFax 9.3 has significant enhancements in enterprise performance, scalability and user administration, with faster document delivery speeds, better support for disaster recovery scenarios and an updated Web access client.

RightFax Shared Services Module Multiple RightFax application servers can now share a single RightFax database and
  services. This offers significant improvements in user administration, load-balancing, data redundancy and support for
  disaster recovery scenarios.
RightFax Database Enhancements RightFax 9.3 offers performance enhancements to inbound document processing that
  will benefit companies seeing increased document traffic within their organization. This release uses Microsoft SQL Server
  to manage a new receive queue, adding even more reliability, better performance and load-balancing for received faxes.
RightFax Web Access (RWA) Numerous updates have been made to improve usability for both users and administrators
  including simplified log-in and delegate support, online tutorials and documentation, streamlined error-handling, an
  Administrators Tab and client-side fax printing and saving.
Captaris Synchronization Module An XML-based tool synchronizes company data to RightFax 9.3 from Microsoft Active
  Directory or the Lightweight Directory Access Protocol (LDAP). The new Microsoft Active Directory integration does not
  require an update to the company’s existing schema.
Server Side Application (SSA) Conversion Enhancements The new Captaris Isolated Conversion Engine improves the
  speed and efficiency by which documents are converted to faxes on the RightFax Server from native applications such as
  Microsoft Word, PowerPoint, Excel and HTML.
Windows and Database Certifications RightFax 9.3 is certified on Microsoft Windows 2000 Standard and Advanced
  Server; Windows Server 2003 Standard and Enterprise Edition. RightFax FaxUtil is certified as “Designed for Windows
  XP.” Database support includes Microsoft SQL Server 2000 and 2005 Standard and Enterprise Edition, as well as SQL
  Server Express 2005. RightFax 9.3 is also certified with SQL Server 2000.
Installation Enhancements A new prerequisites CD launches a wizard that conducts preinstallation checks and updates
  to the server or client computer. In addition, RightFax 9.3 also includes a separate client installation program that allows
  the client components to be installed and deployed separately from the server package.
Enhancements for Eicon Fax Boards RightFax 9.3 now includes support for the Eicon fax board features: call blocking,
  inbound routing and enhanced use of CSID. These features are available with Eicon Diva Server fax boards.

ZANTAZ Brings Centralized Content Archiving and Electronic Discovery to the Microsoft 2007 Infrastructure
ZANTAZ recently announced the launch of ZANTAZ EAS 6. With its uniquely scalable architecture and with true enterprise-wide single instance storage, EAS 6 drives down overall storage volumes by up to 90 percent while ensuring access to email messages, files, and SharePoint documents for regulatory compliance, electronic discovery, and knowledge management.

The solution provides transparent and cost-effective access for end users, business officers, and legal professionals using the applications they know best, including Microsoft’s new family of products such as Microsoft Outlook 2007, Windows Vista, the 2007 Microsoft Office System, Microsoft Outlook Web Access 2007, and Microsoft Windows Mobile handheld devices. Furthermore, ZANTAZ EAS 6 reduces the time and risk of an organization’s migration from older Microsoft Exchange servers to Microsoft Exchange Server 2007 by enabling administrators to offload data to the ZANTAZ EAS archive prior to the upgrade.

ZANTAZ EAS 6 includes the following enhancements:

Full integration with the Singlecast classification technology – purchased by ZANTAZ in December of 2006 – to improve
  email monitoring and reduce the risk of corporate liability
Support for the Microsoft Exchange 2007 managed folders feature to provide organizations with an intuitive and interactive
  mechanism to classify messages and set retention periods that are transparently and automatically enforced within the
  archive
Support for the powerful new Microsoft Windows Desktop Search feature, enabling users to find and retrieve both live and
  archived content with a single full text query
Support for mobile users through Microsoft Outlook Web Access 2007 and handheld devices running Microsoft Windows
  Mobile or Palm OS
Transparent integration with Microsoft Office SharePoint Server (MOSS) 2007, including support for new features such as
  offline library access and enhanced records management
Ability to perform electronic discovery using both desktop and browser-based clients to meet the needs of geographically
  dispersed and multiple-party litigation teams.

Captaris Ships New Version of Its Workflow Product
Captaris has announced the availability of Captaris Workflow 6.5. Captaris Workflow 6.5 is based on Microsoft .NET Framework. It integrates with Microsoft Office SharePoint Server 2007 and Windows Workflow Foundation to provide customers with vertical solutions for business process automation and management problems.

Key features and benefits include:

Powerful new support for Microsoft Office SharePoint 2007. The Workflow Task List web part now operates within
  SharePoint 2007. SharePoint event notification has been enhanced to allow a designer to easily associate a workflow
  model to a SharePoint event.
Simulation Module supports Microsoft Windows Workflow Foundation. The Captaris Workflow Simulation Module
  empowers business process analysts to perform “what-if” scenarios to improve and optimize processes and estimate
  Return on Investment (ROI). Workflow 6.5 includes a simulation workflow model design canvas based on Windows
  Workflow Foundation.
Integration with Microsoft Office InfoPath and Forms Server 2007. This new capability makes it easier to deploy business
  process solutions that require electronic forms, an important requirement for businesses looking to reduce paperwork.
Enhanced Key Performance Indicators (KPIs). The task management capability in Captaris Workflow has become even
  more powerful. Users can now specify user defined KPIs for their tasks, and view, filter and sort their lists based on the
  KPI values.
Enhanced support for Microsoft BizTalk Server 2006. The Captaris Workflow developer can use this integration point to
  leverage business rule policies that have been defined within BizTalk Server 2006 using the Business Rules Composer.
Support for Microsoft SQL Server 2005 Express. This will simplify solution evaluations, proof-of-concept projects, and
  other small deployments. As the deployment grows in scale, the workflows can be upgraded to run on a full SQL Server
  2005.

ZANTAZ EAS
De-emphasis of the EAS Web Client
The EAS Web Client has served as a browser based "archive viewer" interface since EAS 1.0 (before mail client integration was available). As of EAS 6, the Web Client is de-emphasized. This means that it is not maintained but it is still supported. As a de-emphasized feature there will be no further development effort (fixes or enhancements) to this component. In the next release of EAS the intention is to remove the EAS Web Client.

EAS Web Access (EWA) is the recommended web-based archive browser to replace the Web Client. EWA is a separately licensed product that offers a feature rich and truly web enabled EAS archive browser. The reason EWA is a licensed add-on is due to the expanding rich feature set and development complexity required to produce a truly web-enabled archive browser.

Statement on EAS 4.2 End of Life
As planned, EAS 4.2 will reach end-of-life following the release of EAS 6. Support for EAS release 4.2 will cease as of
October 1, 2007.

RightFax
The Plug and Play Driver does not get updated when installing RightFax 9.3 FP1b HF4
The PNP driver needs to be updated manually after applying Hot Fix 4 for 9.3 FP1b for Brooktrout TR1034 fax boards.

1. Right-click on My Computer & select Manage.
2. Highlight Device Manager and expand Computer telephony.
    Note: When using SR140 the Computer Telephony Device will show up as a hidden device. To access the hidden
    devices in Device manager, go to the "View" menu and choose "Show hidden devices".
3. Right-click on the Brooktrout TRXStream Board and select Update Driver (The Hardware Update Wizard will open).
4. Select "No, not this time" for the "Can Windows connect to Windows Update to search for software?" question and
    click Next.
5. Select "Install from a list or specific location (Advanced)" for the "What do you want the wizard to do?" question and
    click Next.
6. Select "Search for the best driver in these locations" and check the "Include this location in the search:" box.
    Click the browse button and browse to "*\Program Files\RightFax\DocTransport\Brooktrout\Winpnp\" and click Next.
    The wizard should proceed with updating the driver.
    Follow steps 1-6 for each fax board installed.
7. Reboot the machine.

Confirmation:
1. Right-click on My Computer & select Manage.
2. Highlight Device Manager and expand Computer telephony.
3. Right-click on the Brooktrout TRXStream Board and select properties.
4. Click on the Driver tab. Driver Version should read: 5.3.0.3.

Captaris Support Knowledge base will require an Online Assist Account
Effective July 1, 2007, all current support and/or maintenance plan holders and Captaris authorized resellers will need to create an Online Assist account in order to continue to have access to the knowledgebase and other information. You can login or create a new account by clicking on the "Online Assist" link

Contact Technical Support
at (310) 750-7209 or support@instantinfo.com

RightFax

20000 Mariner Avenue, Suite 250  |  Torrance, CA 90503
800.485.9760  |  www.instantinfo.com
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