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Product Life Cycle Reminder
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RightFax 8.7 Support extended to September 1, 2008
Based on customer feedback, Captaris has extended support for RightFax 8.7 to Sept. 1, 2008, from the original end-of-life date of Nov. 14, 2007. Customers indicated they needed more time to make the transition and wanted to avoid any significant software changes in the last quarter of 2007. All development work at Captaris is focused on the RightFax 9.3 platform. As a result there will not be new features, service packs, hot fixes or new fax board support for RightFax 8.7. If you need a feature that is already available in RightFax 9.3, we recommend you to plan your upgrade.

We encourage all RightFax 8.7 users to take advantage of this extension time and upgrade to the RightFax 9.3 as soon as possible. For more information, please contact IIS at 800.485.9760

Cantata’s Brooktrout SR140™ Software-only Fax over IP platform receives 2007 INTERNET TELEPHONY Excellence Award
Technology Marketing Corporation (TMC) has named the Brooktrout® SR140™ software-only fax-over-IP (FoIP) platform as a recipient of a 2007 INTERNET TELEPHONY Excellence Award presented by INTERNET TELEPHONY magazine.

The Brooktrout SR140 supports real-time IP fax, providing companies with the ability to integrate fax servers and fax document management solutions with their VoIP network. The Brooktrout SR140 also provides the benefits of a software-only solution including easier installation and upgrades with no hardware to maintain, and freedom from issues with form factors, server expansion slots, etc.

The Brooktrout SR140 is suitable for a variety of fax server applications such as document management, business process automation, and compliance with regulations such as Sarbanes-Oxley and HIPAA. Cantata has worked closely with multiple IP-PBX and VoIP gateway vendors including Cisco, Avaya, Alcatel-Lucent, and Quintum to ensure interoperability.

“The INTERNET TELEPHONY Excellence Award is reflective of the impressive market traction and demand the SR140 has achieved with enterprises and service providers around the globe,” said Peter Vescuso, vice president and general manager, enterprise business unit, Cantata Technology. “VoIP drives FoIP. With the increasingly rapid adoption of VoIP the movement of fax communication to IP environments continues unabated, and the SR140 is benefiting from and fueling that growth.”

“Taking risks to advance VoIP technology and provide real solutions has earned Cantata recognition from the editors of INTERNET TELEPHONY and an INTERNET TELEPHONY Excellence Award. The Brooktrout SR140 has excelled in delivering solutions and its customers are extremely pleased and have offered their testaments of support,” said Greg Galitzine, editorial director of INTERNET TELEPHONY.

The Benefits of Migrating Fax Communications to Converged IP Networks
Enterprise networks are evolving to support voice, video, and data applications on a single network infrastructure at an increasing pace. According to research firm Gartner, 91% of all enterprise telephone sales are expected to be IP-capable by 2009.

This paper describes in detail the specific cost and productivity benefits of implementing an IP fax server. In addition, it also reviews how fax servers can assist companies in their efforts around business process automation, document management and meeting regulatory and compliance standards.

RightFax
With the extension of support for RightFax 8.7, an important part of administering an 8.7 server is maintenance of the flat-file database. A common issue to watch for is the size of any fax data file in the RightFax\Database directory approaching 2 GB, which is the maximum size allowed. Ensure that proper fax aging is in place on the Group level so faxes are purged from the database after the allotted timeframe for storage. Another common cause of database issues is a third-party software application accessing the database files while in use. Exclude RightFax from Real-Time anti-virus scanning, automated backups of the RightFax directory, etc.

Brad Seavey, Technical Support Manager
Brad Seavey joined Instant InfoSystems as a Technical Support Engineer in March of this year. Brad’s decision to join IIS was prompted by the company's reputation, and by his experience in Technical Support. Brad has demonstrated his leadership role over the last few months and has been promoted to Technical Support Manager as of August 15th. Brad comes to Instant InfoSystems with a very strong technical foundation. In addition, he has a Customer Service priority and has managed multiple SLA agreements in his previous positions.

Brad will be leading the Technical Support team and providing support to our valued customers.

Brad is originally from Ridgecrest, CA and holds a degree from National University. In addition, he holds numerous certifications, including Microsoft Certified Systems Engineer and A+. Brad was previously living in Tucson, AZ and recently moved back to California.

RightFax

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