• NiceLog: NiceLog® is a multi-user, multi-operational system that can record more input channels per unit than any other voice recorder on the market today, with an unlimited number of channels per system. With over 500,000 channels installed worldwide, NiceLog is the proven reliable choice.
• NiceCall: NiceCall® is a compact and cost-effective digital voice recording system created by NICE Systems especially for smaller sites.

Quality Management Products include:

• NiceUniverse: The more you help your agents do their jobs, the better they will be able to create more loyal customers. NiceUniverse is a comprehensive quality management solution designed to help you do just that.

• NiceAdvantage: NiceAdvantage™ is a comprehensive Quality Management (QM) solution specifically tailored for small-to-medium sized contact centers.

• Nice Universe Live: NiceUniverse LIVE™ is a software solution that allows you to measure and continually improve the quality of your customer contacts.

Customer Experience Management (Call Centers and Trading Floors):

Go beyond CRM with Customer Experience Management (CEM). Capture, evaluate, analyze and improve the customer experience in voice, voice over IP, e-mail and Web interactions. Bring decision-makers closer to customers. Empower your agents. Build lifelong customer loyalty with CEM solutions from NICE.

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