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Captaris Announces New Support Requirements for all RightFax Systems and Changes to RightFax Upgrade Pricing! Effective February 17, 2004, Captaris has mandated that all new RightFax servers sold will require an accompanying Software Maintenance Agreement. After February 16, 2004, existing Instant InfoSystems RightFax customers with IIS RightFax support agreements must also maintain a software maintenance support agreement in order for IIS to contact Captaris on their behalf. IIS customers currently covered by an IIS RightFax support agreement that does not include software maintenance may qualify to be “Grandfathered” to receive manufacturer level support, but only until the expiration date of the current IIS RightFax support agreement. However, we recommend that all current customers purchase a Maintenance Only support agreement, in order to receive upgrades at significantly lower prices. On February 17, 2004, Captaris will also be significantly increasing the price of upgrading your RightFax solution. After February 16, RightFax users without a software maintenance agreement, will see the price of upgrading their RightFax system go up to 65% of the MSLP of the entire RightFax solution. This is a drastic change from the current upgrade pricing model that requires customers only to purchase an upgrade for the server alone. IIS will be able to offer discounted upgrade pricing for customers who purchase software maintenance agreements after February 16, but pricing will be significantly higher than what we can offer today. To lock in the best possible price on RightFax software maintenance and upgrades, Instant InfoSystems recommends that all RightFax users purchase a Software Maintenance Agreement before February17, 2004! If a Software Maintenance Agreement is purchased before February 17, 2004 you will receive:
Please note that because of our top tier “Platinum Partner” status, Instant InfoSystems is one of only a few RightFax resellers authorized to sell the Maintenance Only Support Agreement today! Maintenance Only Support Agreement pricing is determined by the configuration of your RightFax solution. Instant InfoSystems Promotional Offer! To soften the blow of this unexpected manufacturer support requirement and associated upgrade price increase, Instant InfoSystems is offering the following promotional pricing on IIS RightFax training, support and installation services. Existing IIS RightFax Support customers: Purchase a Maintenance Only Support Agreement, Instant InfoSystems will sell you 2 seats at IIS RightFax training for the price of 1. This equals a savings of $1,495. Non IIS RightFax Support customers: Purchase a new Maintenance Only Support Agreement in conjunction with a new IIS RightFax Support agreement, and use IIS to do your RightFax Upgrade; and you will receive:
THESE OFFERS EXPIRE FEBRUARY 17, 2004! Contact your Instant InfoSystems Sales Representative or the IIS Sales Department at (310) 750-7200 to learn more about these changes and to ensure your RightFax solution remains supported.
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